For sanitary reason, returns are not available for our teething producst unless they are defective. We make every effort to make sure that you will be happy with your product. Should you have any concerns with an item you purchased, please contact us and we will try our best to resolve your concern quickly. Please note that since we are a family run business, there might be times that we are away with our family and it might take us up to 3 business days to reply to your message.